Service & Management
Arizona Investment & Management LLC offers a wide range of services so you do not have to waste time calling and managing a bunch of different contractors or consultants
- LIVE 24-hour Emergency Service
- Full-Service Asset Management
- In-House Maintenance (Eliminating costly outside contractors - passing the savings to YOU)
- Personnel boast over 30 years combines property management experience
- Friendly, Bilingual Staff
Customer Service
Arizona Investment & Management LLC is committed to your success. Our dedication to rapid response and the overwhelming depth of experience of our staff ensures that you will get the right answer - when you need it.
For maintenance personnel, experience is essential. Skills in all phases of repair and maintenance are required. Each maintenance worker receives numerous work orders from our maintenance supervisor with instructions to return them to him upon completion. After the work is completed, the supervisor evaluates the worker's workmanship, speed, knowledge and attitude.
Property Analysis and Maintenance
When Arizona Investment & Management LLC assumes management responsibility for a client's property we first conduct a thorough property analysis and inspection. The inspection not only aids in developing a game plan for marketing and enhancements, but also is an independent, professional appraisal of the condition of the property, current on-site staff and the viability of the property in the marketplace. The inspection includes the following:
- Color and "show ability" - first impressions of the property upon entering the grounds;
- Cosmetics of the physical structures on the property;
- Landscaping, grounds and parking areas;
- All tenant facilities including laundry rooms, exercise and recreational areas, whirlpools, pools,tennis courts, playground areas, etc.
These facilities are inspected for early detection of future problems and ensures that all equipment is current and free of safety hazards;
- Obvious physical defects and estimated expense to repair/refurbish;
- On-site staff/management appearance, attitude and salesmanship;
- Appropriateness, effectiveness and availability of marketing materials; and Attractiveness of decor and effectiveness of furnishings in apartment models.
Preventive and Restorative Maintenance
Maintenance of your property is a daily, ongoing, proactive process, from the grounds pick-up in the morning, to work orders, to preventive maintenance throughout the property. Our maintenance team inspects all completed work, monitors the costs and maintains records of all recommended improvements. On-site maintenance personnel are on 24-hour emergency call. Emergency repairs are given top priority. Non-emergency work orders are scheduled and competed within 72 hours. Prior to renting a unit, our repair crew thoroughly inspects, cleans and makes any needed repairs and leaves the unit in the best possible condition warranting the highest rent possible for the market. Weekly inspection reports are required and preventive maintenance is performed on a set schedule.
Cost Effectiveness and Efficiency
It has been our experience that maintaining on-site maintenance can save a property up to 30% over the cost of hiring outside contractors for repairs. However, when a major repair or refurbishment requires an outside contractor, a written estimate is obtained detailing all necessary parts and labor prior to commencement of the work. Our supervisors closely monitor the work to ensure it is done properly and within the estimate. Arizona Investment & Management LLC negotiated discounted vendor contracts throughout the valley, which enables us to buy at volume discounts.
Management Service Fees
Service/Pricing Philosophy
We believe the goals of all property management companies should be the same, i.e. maximize the total amount of income while closely monitoring expenses.
We base our fee on rental income collected only. The fees we earn for managing the property pay for our cost of doing business.
We do not charge our clients for:
- Associations or clubs to which the management company belongs
- Dues or subscriptions that benefit the management company
- Credit verification (they are charged to prospective residents)
- Income from other sources, i.e. laundry or vending
- Income from forfeited security deposits or cleaning fees
Maintenance Charges
$35 per hour, or on an "as bid" contract basis
Contact us for sample reports and any questions you may have.
(602)277-RENT(7368)